Privacy Policy
What data we collect, why we collect it, and what rights you have over it.
1. Who we are
Just Convenience is the data controller for personal data processed through our website and apps. Registered address and company number to be inserted here.
2. Data we collect
- Account data - name, email, phone number, password.
- Location data - postcode or approximate location, used to match you with sellers who cover your area.
- Order data - what you ordered or booked, delivery address, special instructions.
- Payment data - handled by our payment provider; we do not store full card details.
- Usage data - device information and how you interact with the apps.
3. Why we use it
To create and run your account, match you with local sellers, process orders and bookings, take payments, provide support, prevent fraud, and meet legal obligations.
4. Sharing
We share the minimum necessary with the seller fulfilling your order - for example, your address for a delivery or a home service. We also use processors for payments, hosting and communications. We do not sell your data.
5. Legal bases
Performance of a contract, legitimate interests, consent where required (such as marketing and precise location), and legal obligation.
6. Retention
We keep personal data only as long as needed for the purposes above, and for any period required by law such as tax records.
7. Your rights
You have the right to access, correct, delete, restrict or object to processing of your data, and to data portability. You may withdraw consent at any time. You can complain to the Information Commissioner's Office.
8. Cookies
Our website uses cookies for essential functionality and, with consent, for analytics. Details to be set out in a cookie notice.
9. Contact
Data protection queries: info@justconvenience.co.uk.